“Listening is an art that requires attention over talent, spirit over ego, others over self.” – Dean Jackson Someone asked me how I was doing the other day. As we typically do when we hear that question, I typed “I’m well, thank you.” But considering the fact that I was dealing with a family death, I thought about it, erased my reply and replaced it with “I’m coping with a loss but I’m hanging in there.” You see, just as many of us respond on autopilot when asked how we are doing, we also tend to “hear” on autopilot without truly listening.